Frequently Asked Questions

 

Topic: Installation

 

Q: If I purchase a system from another vendor, can Evyn Security install it?

A: Yes, we can install any system, even if it is purchased from another company.  Our warranty will still apply to the installation, however will not apply then to the equipment.

 

Q: I do not want my employees to know about the surveillance system.  Can it be installed at night or on a weekend?

A: Yes, We can install it after business hours or on a weekend.  Because of extended hours the labor charge for installation might be increased slightly.  Please be sure that the extended installation time is mentioned at the time you request a quote.

 

Q: To save on costs can I install my own wire?

A: Yes, we are very flexible with installation.  Many customers install their own cabling.  We can give you a quote to exclude cabling costs and we can install the configure the cameras and video recorder.

 

Q: My business is very busy – can installation be done while my business is open?

A: Yes.  We are highly trained professionals and can work around any environment.  We can work alongside your employees and be careful not to disturb them or any line of production.  During installation we are determined to work as quietly and quickly as possible without being a disturbance to your business.

 

Q: Do I need an UPS (Uninterruptible Power Supply)?

A: Yes.  It is absolutely necessary to operate your equipment through a UPS.  A UPS not only provides battery power during an outage or brownout, it helps protect your system from variations in power the occur regularly.  Without a UPS, your equipment will fail earlier than its normal life expectancy.  Failure to use a properly operating UPS automatically voids any warranty.

 

 

Topic: Internet

 

Q: What Internet speeds are required for viewing my cameras remotely?

A: Required speeds can very based on required quality of viewing and duration, however there is a recommended minimum standard.  Your internet UP or Upload speed is the critical component for internet at the location of the camera system or NVR/DVR.  A minimum upload speed of 1Mbps (Megabits per second) is recommended.

 

Topic: Pricing/Costs

 

Q: Are their any re-occurring or monthly costs?

A: Not usually.  Unless you purchase additional services there are no additional re-occurring monthly costs for your system.  If you want to view your cameras over the internet you will need to have internet service.  Most people have it already, but if you do not that is a re-occurring cost.

 

Q: To save on costs can I install my own wire?

A: Yes, we are very flexible with installation.  Many customers install their own cabling.  We can give you a quote to exclude cabling costs and we can install the configure the cameras and video recorder.

 

 

Topic: Warranty

 

Q: What is your standard Warranty?

A: Our standard warranty is one year.  The standard warranty is included with any purchase.  Additional years can be purchased in advance for an additional cost.

 

Q: What does your warranty cover?

A: The warranty covers the product to be free from manufacturer defects that would shorten the left of the product below normal expectations.

 

Q: What are the warranty exclusions?

A: Acts of God, vandalism, lightning, static electricity, power surges or brownouts, excessive water, abuse, flooding, operating a device without a proper UPS protection and excessive heat (beyond product specifications) are all exclusions from the warranty.  Basically, if it used beyond its intention or is used an an excessive environment the warranty is null and void.

 

 

Topic: System Life Expectancy

 

Q: What is the typical life expectancy of Video Surveillance Equipment

A: It depends on the equipment, however the typical expectancy for most products is three years.  Realistically, most components will last five or more, however failures in some cameras or recording equipment will begin after three years.

 

 

Topic: Support

 

Q: What kind of support do you offer?

A: We offer free phone technical support for the entirety of the warranty period.  We are the only local company to offer full level 3 technical support.  Other companies do not have the capacity to directly support all of their products and will often direct you to the manufacturer for support.  We can support all manufacturers so you don’t have to call more than one person for a solution.

 

Q: Another company installed my system — Can you support it?

A: Yes.  We can support any system, even if we did not install it.  In some cases we can even offer support or maintenance contracts on existing systems.

 

 

Topic: Legal

Disclaimer: This information is not to me mistaken for legal advice.  The author(s) of this information are not lawyers.  If you have specific questions regarding the legality of audio or video surveillance, please consult an attorney.

 

Q: Are covert security cameras legal?

A: In Ohio — Yes.  You can install both overt and covert cameras at your business or home — with exceptions. Recording in areas where individuals have a reasonable expectation of privacy, like bathrooms, hotel rooms, locker rooms, etc. or recording specific individuals for malicious intent, like stalking or blackmail are all prohibited.

 

Q: Can I install cameras on my home’s exterior?

A: Yes — but it is important to be sure the view of the cameras does not include your neighbor’s property, especially your neighbor’s house.  Any camera that is installed showing your neighbor’s house, particularly a window is a violation of certain privacy laws and can actually carry a criminal penalty.

 

Q: Can I record audio?

A: Yes — but certain criteria must be met.  In Ohio, at least one party to the conversation must be aware of the audio recording.  This can be done with a simple notification sticker at each entrance to the building or an signed employee disclosure.  Without either the disclosure or notification sticker the recorded audio cannot be used in any legal preceding.  Further  it is important to consult your attorney when considering audio surveillance because in certain circumstances you may become in violation of wire-tapping laws.